Tutu Du Monde and Noralee Return Policy
Due to limited sizes and limited edition collections of Tutu Du Monde and Noralee, returns on all unworn Tutu Du Monde and/or Noralee dresses and clothing must be requested AND shipped back (received and scanned by USPS) before the 5th day of receiving to be eligible for a return using one of our return labels issued through our Return Center.
Due to health reasons, cosmetics, earrings, gloves, all hair accessories, and underwear are not returnable.
All Tutu Du Monde Dresses & Accessories and Noralee Dresses and Noralee Boys Suits will have our visible 360 Security tags. If the tag is removed or tampered with, the item is non refundable. Info on our 360 security tags can be found here.
We highly suggest you check if the item fits correctly upon receiving so you can request a return and ship it back within the 5 days of delivery to still be eligible for a refund. Return Requests Must Be Made Through Our Return Center. We Do Not Accept Return Requests Through Emails, Messages or Phone. Returns must be made using our supplied tracked return label.
NO EXCEPTIONS CAN BE MADE ON THE RETURN TIMES.
Returns of $325 or more may be charged a 10% restocking fee.
Must be in original packaging with original tags attached and show no signs of wear, scent or damage to be accepted for a return. Refund will be the choice of the customer, either a refund (minus shipping and return shipping) to original form of payment or a store credit. If you received free shipping when placing your order, the cost of shipping and handling will be deducted from your total return along with the cost of the return shipping.
Approved returns that are shipped back after the 5th day will be shipped back at the customer's expense or will be donated to a local charity/shelter.
See our Tutu Du Monde Size Chart Noralee Size Chart
TO REQUEST A RETURN CLICK HERE.