RETURN POLICY

HoneyPieKids Return & Exchange Policy

General Return Policy 

For non-special-occasion returns, if you are not completely satisfied with your purchase, you may request a return or exchange for unworn, unwashed merchandise in its original condition with all tags attached within 14 days.  You must request them and postmark them within 14 days of delivery. You can choose a refund to your original payment method used at checkout or store credit.  If you choose a store credit refund, you will not be charged for return shipping, and your store credit refund will reflect that. We will email you a store credit, and it will also appear on your account for a future purchase. Store credits do not expire.

Special Occasion Wear Return Policy

 Dresses, clothing, and boys’ suits from the brands Tutu Du Monde, Noralee, Ooh La La Couture, Angel’s Face, and Patachou are considered special-occasion wear and are eligible for store credit returns only. Because our special occasion collections are limited and seasonal, returns must be requested and postmarked within 7 days.  Store credit returns are not charged for return shipping and store credit does not expire. You will receive an email with your store credit, and it will always show in your account. 

For the health and safety of our customers, worn or damaged items, items with scent or stains, or items missing security tags will not be eligible for exchange, store credit, or refund.

HoneyPieKids reserves the right to determine if a return meets our policy requirements.

If you have any questions about sizing, please email us or message us through the chat button on our website.

To request a special occasion return, click here

 We do not accept returns or exchanges beyond the stated policy timeframe.

  • Shoes must be returned in their original box, unworn, and in resellable condition.
  • All returned items must have tags attached and be in their original packaging and suitable for resale.
  • HoneyPieKids reserves the right to determine if returned merchandise meets resellable condition requirements.
  • Returns that originally received free shipping will be refunded or issued store credit minus the original standard $9.98 shipping fee. We don't charge for return shipping for store credit returns. 

Final Sale Items — Non-Refundable & Non-Exchangeable

The following items cannot be returned or exchanged:

  • Items with a removed or tampered 360 security tag
  • Late returns past the allowed return timeframe
  • Slime, cosmetics, and Books to Bed pajama sets
  • Mini Melissa shoes are on clearance and final sale 
  • Wings, crowns, all hair bows, headbands and hair accessories, and body accessories
  • Tutu Du Monde Halloween Collection items are on clearance and are final sale
  • Madame Alexander dolls
  • Costume masks
  • Advent calendars
  • Hats, jewelry, underwear, and undergarments for hygiene reasons
  • Final sale and $25 clearance items marked in the product description
  • Special orders and monogrammed items
  • Damaged, soiled, worn, washed, scented, or used items
If you are within the eligible return timeframe for an exchange or store credit but experience any issue using the Return Center, please email us with your request. We will help process your exchange or store credit return and provide a return label when applicable. Occasionally, technical issues may affect exchange requests in the Return Center system. Message us, and we will be happy to help. 

Returns Process

All returns must be requested through our Return Center. Once your return is approved, you will receive a return label by email, usually within a few hours. The return must be shipped back within the allowed return timeframe to remain eligible for a refund or store credit.

  • We process returns within 10 days of receipt.
  • We will deduct return shipping costs from your refund on applicable returns.
  • Returns of $350 or more may be subject to a 10% restocking fee.
  • If an order is refused at delivery or returned as undeliverable, we will deduct a 10% restocking fee and return shipping costs from your refund.

To request a return, click here

Exchanges

For faster service, if you need a different size, we recommend placing a new order for the correct size. If you have sizing questions, please email us or use the chat button on our website.

International & Social Media Orders

At this time, we are unable to issue return labels for international orders. You may return your order, but you will need to self-ship. Returns for international orders or purchases made through Facebook or Instagram stores must be shipped back using your own return label. You must still submit a return request through our Return Center, and we will email further instructions.

If you have questions, please contact us at support@honeypiekids.com

Damaged Items

If your item was damaged during shipping, please contact us upon receipt so we can assist you and arrange a replacement when available.

Thank you for shopping with HoneyPieKids!