If you are not satisfied with your purchase, you may return unworn, unwashed merchandise in original condition with tags attached, within 14 days for a refund. Shoes must be shipped back in original box and show no signs of wear.
The return must be sent back to us (scanned and received by USPS or UPS ) within 14 days from the date it was delivered. Return window begins the date the package is delivered. Returns not shipped back within the 14 days can not be accepted.
We inspect all items before we ship to make sure they are in proper condition. If you receive an item that may have been damaged during shipping please contact us within 3 days of receiving so we can set up a replacement or return.
** Tutu Du Monde and Swimwear has a different return policy, scroll down to see that return policy) **
Credits will be issued in the same manner as payment was made. Any return after 14 days in non returnable or exchangeable weather you use our label or your own. All return requests must be done through our return center page. A return label will be emailed as the approval. Return labels are emailed to the email used to place the order. Please check your junk mail folder if you don't see it.
Due to merchandise being seasonal we can not make exceptions to return times.
*We reserve the right to refuse refunds if items are returned appearing used, that includes if tags were removed or removed and reattached, in any unsellable condition or if eligible items are not returned (dropped off and scanned at the post office) and received within 14 days Return requests must be requested through our return center.
If you received free shipping with a free shipping promotion, your order will be automatically be recalculated to reflect the actual shipping fee if returned. The cost of the return shipping label will be deducted from your refund.
*ALL MAELI ROSE CLOTHING, CLEARANCE, FACE MASKS, LIP BALMS & GLOSSES, SPECIAL ORDERS AND ALL UNDERWEAR IS FINAL SALE AND NOT RETURNABLE. Clearance items will be marked as clearance on the item page. HOLIDAY THEMED DRESSES AND OUTFITS ARE NOT RETURNABLE AFTER DECEMBER 22.
Tutu Du Monde Return Policy
Returns on all Tutu Du Monde dresses, clothing, and accessories must be requested AND shipped back within 5 days of receiving to be eligible for a return (received and scanned by USPS or UPS using one of our return labels issued through our Return Center) NO EXCEPTIONS CAN BE MADE ON THE RETURN TIMES. Original tags must be in place and show no signs of wear or damage to be accepted for a return.
SWIMWEAR RETURN POLICY
Due to the demand of seasonal swimsuits, Returns on swimwear must be requested AND shipped back using a return label issued through our Return Center within 5 days of receiving (received and scanned by USPS to be eligible for a return.
To receive another size, place another order for the correct size. Original tags and liner must be in place and show no signs of being used. The refund will be the choice of the customer, either a refund to original payment or a store credit. Store credits are emailed to the email used when placing the order. Store credits never expire.
Refunds on eligible returns will be made within 7 days of receiving. Initial shipping fees as well as return and exchange shipping costs are not refundable.
Any questions please email us at Honeypiekids@gmail.com
TO REQUEST A RETURN CLICK HERE.
Updated Nov 25,2021