Special Occasion Return Policy


The following brands are considered special occasion wear and follow a different return policy: Tutu Du Monde, Noralee, Ooh La La Couture, and Patachou.

  • Special Occasion items are eligible for exchange or store credit only.

  • Exchange/store credit requests must be requested and postmarked by USPS within 7 days after delivery using a return label from our Return Center.

  • Due to the limited edition and seasonal nature of these items, we are unable to offer refunds. This policy ensures each piece remains in new condition for our customers. We cannot accept returns beyond the 7-day window.

  • As a thank you, we waive the $9.98 prepaid return shipping label fee for store credit returns. 

How to Request an Exchange

  1. Check the fit immediately upon receiving your order to ensure you have time to request an exchange within the allowed timeframe.

  2. Submit your exchange request through our Return Center. If you encounter any issues, please email us for assistance.

  3. Once approved, we will email you a return label. Store credit (minus initial shipping costs) will be issued once we receive and inspect the item. 

    For the fastest exchange, we recommend placing a new order for the size you need. Once we receive your original item back, we will issue store credit according to our policy. While this credit cannot be applied to an order already placed, it can be used toward any future purchase.


The following are final sale and not eligible for returns, exchanges or store credit: 

  • All hair accessories, wings, crowns, gloves, hats, head/hair wraps and body accessories, Tutu Du Monde wrist cuffs, leg warmer/leggings, and neck collars, neck ties and bow ties.


Return Conditions

To qualify for an exchange or store credit:
✔ All original tags must be attached and the 360 security tag intact.
✔ Items must be unworn, scent-free, undamaged, and in sellable condition.
✔ Returns over $300 may be subject to a 10% restocking fee.
✔ If an item was damaged during shipping, please contact us immediately so we can arrange a replacement.


🔔 Important Notes

  • Items with a removed or tampered 360 security tag are non-exchangeable. [More information on our 360 security tags can be found here.]

  • No exceptions can be made on the return policy to ensure fairness to all customers

  • We reserve the right to determine if a return meets our resellable condition standards.

   

See our Tutu Du Monde Size Chart    Noralee Size Chart


TO REQUEST A RETURN CLICK HERE.