Tutu Du Monde and Noralee Return Policy
Due to limited sizes and limited edition collections of Tutu Du Monde and Noralee, there are no refunds on these collections. You may exchange for size within 7 days of delivery. To exchange for a different size please request an exchange in our return portal and order the correct size and a return label will be sent to you once the correct size is ordered. If the size needed is not available you will receive a store credit minus the original shipping cost. Store credits do not expire.
WE WILL NOT CHARGE A RETURN LABEL FEE FOR EXCHANGES OR STORE CREDIT RETURNS.
For health and sanitary reasons, cosmetics, face masks, gloves, hair accessories, hats, earrings, and underwear are not returnable or exchangeable. Special accessories like Tutu Du Monde wings, crowns, wrist cuffs, neck collars, etc are not returnable.
All Tutu Du Monde Dresses & Accessories and Noralee Dresses and Noralee Boys Suits will have our visible 360 Security tags. If the tag is removed or tampered with, the item is non exchangable. Info on our 360 security tags can be found here.
Exchange Requests Must Be Made Through Our Return Center before the 7th day. We Do Not Accept Requests Through Email, Messages or Phone. Returns must be made using our supplied tracked return label.
NO EXCEPTIONS CAN BE MADE ON THE POLICY OR RETURN TIMES.
Exchanges must be in original packaging with original tags attached and show no signs of wear, scent or damage to be accepted for a size exchange.
Approved exchanges that are shipped back after the 8th day will be shipped back at the customer's expense or will be donated to a local charity/shelter if not claimed.
See our Tutu Du Monde Size Chart Noralee Size Chart
TO REQUEST A RETURN CLICK HERE.